Destroyed house will no longer receive utility bills

Tariff billing company ARMS will ensure no more invoices are sent to an elderly couple who received a €2,000 bill addressed to a St Julian’s residence destroyed in a fire two years ago. On Wednesday The Times reported that the couple kept receiving utility bills even though the electricity cables outside the uninhabitable house had even been cut off by Enemalta as a security precaution. Every time they received a bill with the estimated amount they had to pay, Alexander Borg Caruana, 83, went to the ARMS offices to explain there was no power at the house, and despite being told the company was aware of this, the bills kept coming. An ARMS spokesman contacted by The Times said the company had traced the case and its customer care department was dealing with the couple directly. “We’re going to make sure no bills are issued,” he said, adding that the company had nearly 300,000 customers and this was one case that had not been dealt with properly. “It is an unfortunate situation, and when you [The Times] contacted us, we dealt with it immediately.” The couple had been trying to draw the company’s attention to the increasing bills for more than two years. The house caught fire in...