World Airline Award for Air Malta

Air Malta has won a World Airline Award for being one of the top 10 regional airlines in Europe. The awards placed Malta the sixth best regional airline in Europe, following Aegean Airlines, Air Nostrum, Baboo Airlines, Aer Arann and Cyprus Airways. The World Airline Awards are the primary benchmarking tool for passenger satisfaction levels of airlines throughout the world. Air travellers were surveyed by telephone, questionnaires and online about their experiences with airlines on the ground and in the air during a 10-month period. The survey measured passenger satisfaction across more than 38 key performance indicators of airline front-line product and service, including check-in, boarding, onboard seat comfort, cabin cleanliness, food, beverages, in-flight entertainment and staff service. It covered over 200 airlines, from the largest international airlines to smaller domestic carriers.